From Me to ***********@*********.org:

Hi there,

I'm not sure what happened, but my phone simply stopped working last night. I was talking on it and it suddenly shut off and won't turn on. Do you think you would be able to repair it?

Mike

From Will ******* to Me:

We most certainly can fix it. What kind of phone is it?

From Me to Will *******:

Oh, I'm not sure...I'm not too good when it comes to technology. If I took a picture of the phone, would you be able to tell?

From Will ******* to Me:

Yes. Or you could check near the battery cover and find the model number.

From Me to Will *******:

I'm not sure how to get to the battery cover. I'll just send you a picture of it:



Mike

From Will ******* to Me:

Holy Christ! What the hell did you do to that thing?!

From Me to Will *******:

I'm not sure...I think I might have dropped it.

Mike

From Will ******* to Me:

...into a fire?!?!?!

From Me to Will *******:

No, I think I'd remember if that happened. So when can I bring it in to your shop?

Mike

From Will ******* to Me:

Seriously? We can't fix that, it is burned to a damn crisp! FYI that is a Blackberry, and you may as well buy a new one - that one is ruined.

From Me to Will *******:

This is an outrage. Allow me to quote your ad: "we can fix any phone problem."

Why can't you fix mine? Is this your idea of "customer satisfaction" ?

Mike

From Will ******* to Me:

Look, asshole, most phone problems are cracked screens and water damage, which we can fix. What are we supposed to do with a melted hunk of plastic that used to be a phone?

From Me to Will *******:

You tell me. You're supposed to be the expert. Perhaps you should change the wording of your ad so you stop tricking people into thinking you can fix their phones when you can't.

Mike

From Will ******* to Me:

Perhaps you should go fuck yourself.